FAQ

1. When will I receive my order?

Delivery time depends on your destination, please check here. If you’re in a rush for priority production, please contact us.

2. How to personalize the light box?

All cube designs are actually created by customers themselves online – it’s quick and easy though we are always here to help if any help is needed. Please see steps below:

1. Go to our cube online designer tool here;
2. Click “Add Image” and start uploading your images, repeat this for all 6 sides;
3. Choose cube size, bulb and cord option;
4. Add to card & go to checkout.

3. How many light box sides can be personalized?

You can personalize all 6 sides of the cube and price remains the same regardless of how many sides have been personalized / colors been used.

4. How much will my custom light box cost?

Personalization wise price remains the same regardless of how many sides have been personalized / colors been used. Total cost depends on the size (small or standard), bulb option (no bulb or color-changing bulb) and delivery method (standard or express). In order to see the total cost please add your order to the cart here and go to checkout.

5. What are the light box sizes?

There are 2 sizes available. Standard (30 x 30 x 30 cm / 11.8″L x 11.8″W x 11.8″H) and Small (20 x 20 x 20 cm / 7.9″L x 7.9″W x 7.9″H).

6. Will I be able to switch light box skins?

Yes, you will be able to switch light box skins (sides) which is a nice feature for adapting their design to different events. Please note that the light box top and bottom will stay the same. You can design and order new light box skin here.

7. Do they come with a bulb?

You can choose to add a color-changing light bulb to your order. It comes with a remote control. Please read specs here: RGBW color-changing LED lightbulb; 120 colors (including white); 10W; wireless remote control included [energy class A +].

8. Are they chargeable?

No, all our light boxes come with cords though if you don’t want the cord to be visible, you can choose for the cord to come from the back side. Though many clients prefer the cord to come from the top side as this way you can also choose to hang it up.

9. Can the cord come from the back side?

Yes, as you can sit the cube on any side you like so you can also choose for the cord to come from the back side. Though many clients prefer the cord to come from the top side as this way you can also choose to hang it up.

10. Will they work in the US?

Yes, if the delivery address is in the US we will provide a US plug (A type).

11. Will they work in the UK?

Currently we provide only EU and US plugs and our UK clients have to use EU to UK plug adapters that are easy available in the majority of the stores.

12. Where can I find technical information about the light boxes?

Please find it here.

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